Returns, Exchanges, Refunds & Cancellations
- What are the options available if your package is returned to us due to an incorrect address or failure to collect?
- What is your policy for damaged or defective items? What is your policy for handling damaged or defective products that I receive? What is your policy for handling unsatisfied customers or product issues? How do I report a manufacturing defect in a produc
- Can I exchange an item for a different size, color, or version?
- What should I do if I have any questions or need assistance with a return or exchange?
- What shipping services should I use when returning items?
- What happens once we receive the returned item?
- Who is responsible for the shipping costs associated with a return or exchange?
- What information should I include when returning a product?
- When will I receive my refund for a returned item?
- Can I return or exchange a gift I received?
- How long does it take for a refund to be processed? How long does it take to process a return or exchange?
- How long do I have to return or exchange an item?
- Do you accept return on the grounds that it is no longer needed? /What are the eligibility criteria for returns and exchanges? /Are there any products that are ineligible for returns or exchanges?
- Why not refund me when I have closed the chargeback case?
- Will I be refunded for return shipping costs?
- Are there any items that cannot be returned or exchanged?
- What is your return and exchange policy?