What steps do you take to address negative feedback or reviews? If you encounter any issues or are not satisfied with your experience, please contact our customer support via info@kiichin.com before leaving negative feedback. We will do our best to address your concerns and find a suitable resolution to ensure your satisfaction.
How can I submit a product review on your website? What are the guidelines for submitting a product review on your website? Are there any specific guidelines I should follow when writing a product review on your website? We encourage customers to leave product reviews on our website to help others make informed purchasing decisions. You can submit a review by navigating to the product page and clicking on the "Write a Review" button below the product.
What should I include in my product review? When writing a review, you just need to provide relevant information about your experience with the product and the image you have of it.
Do you offer any incentives for customers who leave product reviews? We offer 30 points for every review on our website now and we expect all reviews to be unbiased and honest, regardless of any incentives provided.
Do I need to have a verified purchase before submitting a product review? To ensure the authenticity of our reviews, we require customers to have a verified customer profile, but you don't need to make a purchase before you submit a review.
Will my product review or feedback be used in your marketing materials? We may use your product reviews or feedback in our marketing materials, such as on our website, social media, or email newsletters. By submitting a review, you grant us permission to use your feedback for promotional purposes.
How does my product review help improve your products and services for future customers? How do you use customer feedback to improve your products and services?
We appreciate the time and effort you put into writing a product review. Your feedback helps us continually improve and provide better products and services to our customers. Thank you for your support and for sharing your experience with others. We strive to exceed your expectations and look forward to serving you in the future.