While we always strive to ensure timely delivery of your order, we cannot guarantee 100% on-time delivery. Delays can occur for various reasons beyond our control. If there is a delay, it could potentially lead to a lost order. During peak sales seasons or national holidays, if there is an overload that may cause a delay, we will promptly inform you.
Please be aware that we are not responsible for any delays caused by customs clearance, natural disasters, pandemic, or disruptions with the shipping carrier. However, if you experience significant delays, please contact our customer support, and we will do our best to assist you.
After carefully review order status, if the estimated shipping time has passed and you have not yet received your order, please follow these steps: You can track your order status on our website or the shipping carrier's website (you can ask me for a specific link if you need one). If you haven't received your order within the estimated shipping time, please follow these steps:
1) Check with family members, neighbors, or coworkers who may have received the package on your behalf.
2) Verify the accuracy of the mailing address you provided by referring to the order confirmation notice.
3) Update your forwarding address if you have recently moved.
4) Contact your local post office or shipping carrier to determine the selected shipping method and check for any notification cards.
5) If you have exhausted these steps and still can't locate your package, contact us at info@kiichin.com with your order number. We will assist you in contacting the shipping carrier. Compensation, if applicable, will be provided as Store Credit. Please note that we can only address these issues within 30 days of the order marked as delivered.